FAQ

Welcome to the Launas FAQ page! We’re here to answer your most common questions about our services, policies, and products. If you have a question not covered here, feel free to contact us!

1. Where do you ship?

We currently ship only within the Australia.

2. What is the shipping cost?

We offer Free Shipping on all orders with no minimum purchase requirement.

3. How long does delivery take?

  • Handling time: 1-2 days (Monday – Friday)
  • Transit time: 4-6 days. (Monday – Friday)
  • Our Order cut-off Time: 18:00 (GMT+10:00) Australian Eastern Standard Time (Sydney)  .
  • Total Estimated Delivery time: 5-8 Days

4. What is the cut-off time for orders?

Orders placed before 18:00 (GMT+10:00) Australian Eastern Standard Time (Sydney) are processed on the same business day. Orders made after 18:00 (GMT+10:00) Australian Eastern Standard Time (Sydney) will be processed the following business day.

5. Can I track my order?

Yes, once your order is shipped, you’ll receive a confirmation email with tracking details to monitor your delivery status.

6. What payment methods do you accept?

We accept Following Payment methods

  • Visa
  • Maestro
  • MasterCard
  • Amex 
  • Union Pay
  • Google Pay
  • Shop Pay
  • Apple Pay

7. What is your return policy?

We accept returns within 30 days of delivery. If you need to return an item Please contact with our Customer support team or you can Visit our Return and Refund Policy page for more information.

8. Do you offer exchanges?

We only exchange goods if they are faulty or damaged. If you would like to exchange them for the same item, please email us to discuss the exchange procedure.

10. Are my payment details secure?

Absolutely! We use secure, encrypted payment channels to protect your information. Our website is compliant with industry-standard PCI-DSS regulations.

11. How can I contact with Launas?

Here's the Contact information

Store Name: Launas

Email: support@launas.store

Phone: +61447203865

Address: 43 Perry St, Lilyfield NSW 2040, Australia

Opening hours: Monday to Friday: 08:00 - 18:00

We do our best to reply to your email within 1-2 days.